Privacy Policy

1. Who We Are and Scope

RENOVAR CONSTRUCCIONES INGENIERIA S AS ("RENOVAR", "we", "us", or "our") provides Opal Orbit Slots, a simulated slot-style entertainment game for iOS, and the related website at https://opalorbitslots.com.
This Privacy Policy explains what information is stored locally on your device, what information we may receive, how we use it, and how you can exercise privacy choices.

Opal Orbit Slots is intended for adults and uses virtual coins only. It does not offer real-money gambling, cash prizes, withdrawals, or redemption of virtual items for money or anything of value.

2. Local Account and Device Data

The app may allow you to register or sign in to an in-app account profile. Unless the app clearly tells you otherwise, this account is a local profile stored on your device and is not a cloud account maintained on our servers.

• Local account information: The username, display name, password or login credential, profile settings, and account state you create in the app may be stored locally on your device.
• Local gameplay information: Virtual coin balance, room unlocks, daily rewards, event progress, settings, and similar game progress may be stored locally on your device.
• Local deletion: Deleting the local account in the app, clearing app data where supported, or uninstalling the app removes the local app data from that device. If your device backup service includes app data, copies may remain in backups controlled by you or your platform provider until those backups are deleted or overwritten.
• No server recovery by default: Because the account profile is local by default, we generally cannot restore local progress, reset a locally stored password, or delete information that we do not possess on our systems.

3. Information We May Receive

We aim to minimize the personal information we collect. Depending on how you use the app or website, we may receive the following information:

• Support information: If you contact us, we may receive your name, email address, message content, screenshots, attachments, and any information you choose to include.
• Website information: Our website may generate standard hosting logs, such as IP address, browser type, pages requested, referring page, and time of request. The contact form uses your email client, so messages are sent through your email provider.
• Diagnostics: If you send crash reports, screenshots, or technical details to us or through platform tools, we may receive app version, device model, operating system version, error details, and related diagnostic information.
• App Store and platform information: Apple or other platform providers may process information related to downloads, app updates, purchases if enabled, refunds, device backups, and account services under their own terms and privacy policies.

We do not intentionally collect precise location, contacts, photos, health data, biometric data, or advertising identifiers through the app unless a future version clearly adds that feature, updates this policy, and requests any required permission.

4. How We Use Information

We use information only for reasonable product, support, safety, and legal purposes, including to:

• Provide, maintain, and improve the app, website, and support channels.
• Respond to support requests, privacy requests, legal notices, and other communications.
• Diagnose crashes, compatibility issues, bugs, or security problems.
• Protect the app, our users, and our business from abuse, fraud, unauthorized access, or misuse.
• Comply with applicable law, platform rules, and enforce our Terms of Service.

We do not use personal information for automated decisions that produce legal or similarly significant effects about you.

5. Legal Bases for EEA and UK Users

If the GDPR or similar law applies, our legal bases may include performance of a contract when we provide the app or respond to support requests, legitimate interests in maintaining and securing the app and website, consent where required, and compliance with legal obligations.

6. Sharing and Third Parties

We do not sell your personal information for money. We do not share personal information for cross-context behavioral advertising unless a future version clearly discloses that practice and provides any required controls. We may share limited information in these situations:

• Service providers: Vendors that help us host the website, receive email, provide support, maintain security, or process diagnostics may process information for us under appropriate confidentiality and data-protection terms.
• Platform providers: Apple and other platform providers may process information needed for app distribution, updates, purchases if enabled, refunds, backups, and device services under their own policies.
• Legal and safety reasons: We may disclose information if required by law or if we believe disclosure is necessary to protect rights, safety, security, prevent fraud, or respond to lawful requests.
• Business transfers: Information may be transferred in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

7. Retention and Deletion

• Local app data: Local account and gameplay data remain on your device until you delete the local account, clear app data where supported, or uninstall the app. Platform backups may follow your device backup settings.
• Support records: We keep support emails and related correspondence only as long as reasonably needed to respond, maintain records, resolve disputes, enforce our terms, or comply with law.
• Website logs: Hosting logs are retained for a limited period needed for security, troubleshooting, analytics, and legal compliance.

To request deletion of information we hold, contact us at [email protected]. If the data exists only on your device, we may explain how to delete it locally because we cannot delete data that we do not possess.

8. Account Deletion

Where the app offers account creation, you can initiate account deletion from within the app's account or settings controls. For a local-only account, deleting the account removes the local profile and associated local progress from that device. You may also uninstall the app to remove local app data from the device, subject to any platform backup settings.

If you contacted support or believe we hold information about you outside your device, email [email protected] and include enough information for us to verify and process your request. We will respond within a reasonable period required by applicable law.

9. Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of personal information we hold about you, object to or restrict certain processing, withdraw consent where processing is based on consent, and appeal or complain to a data-protection authority.

California residents may also have the right to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights. We do not knowingly sell or share personal information of users under 16.

To exercise rights, email [email protected]. We may ask for information needed to verify your request and will use verification information only for that purpose.

10. Children and Age Limits

Opal Orbit Slots is intended for adults age 18 or older, or the age of legal majority in your location if higher. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact [email protected] so we can take appropriate action.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information we hold. No method of transmission or storage is completely secure. You are responsible for protecting access to your device, local account credentials, and device backups.

12. International Transfers

We may process support messages, website logs, or diagnostic information in countries other than where you live. Where required, we use appropriate safeguards for international transfers, such as contractual commitments or other lawful transfer mechanisms.

13. Your Choices

• You can delete local app data by using in-app deletion controls where available, clearing app data where supported, or uninstalling the app.
• You can manage device backups, iCloud settings, app permissions, and tracking permissions through your iOS device settings.
• You can stop receiving support communications by not continuing the email thread, although we may keep records when needed for legal, security, or business purposes.

14. Changes to This Policy

We may update this Privacy Policy to reflect product, legal, or operational changes. The latest version will be posted at https://opalorbitslots.com/privacy.html with an updated effective date. If changes are material, we will provide notice as required by applicable law or platform rules.

15. Contact Us

Data Controller:
RENOVAR CONSTRUCCIONES INGENIERIA S AS
TRANSVERSAL 35 3 D 01 DOSQUEBRADAS, Risaralda Colombia
Privacy and Support Email: [email protected]